Ever feel like you’re the only one with a sense of accountability for the success of your business? At West Point an early and clear lesson I learned is that a leader is accountable for everything that happens or fails to happen in his unit. For me, that’s the... Read »
What’s your usual reaction to the constant stream of questions, problems, and decisions that are the normal part of a business owner’s day? Make a fast decision then find out later that it damaged a customer relationship or hurt an employee? An emotion-charged comment... Read »
Roger’s words as he was driving away from a recent client… I just completed a meeting with the leadership team of a relatively new client. It’s interesting to realize where they were before and where they are now. Transformed When I first met with this leadership... Read »
If you’re in business, conflict is inevitable. And if it’s a family business, conflict is even more difficult to manage. Family business comes with a deeper, more complex ecosystem of relationships that raises the stakes in conflict situations. Family members depend... Read »
This is a difficult question to answer especially when coaches and coaching associations don’t agree! The coaching community, including the International Coach Federation (ICF), decrees that coaching is the process of asking the right questions to draw out the answers... Read »
