React usefully and with poise when approached with any issue

What’s your usual reaction to the constant stream of questions, problems, and decisions that are the normal part of a business owner’s day? Make a fast decision then find out later that it damaged a customer relationship or hurt an employee? An emotion-charged comment... Read »

How Planning Transformed One Small Business

Roger’s words as he was driving away from a recent client… I just completed a meeting with the leadership team of a relatively new client. It’s interesting to realize where they were before and where they are now. Transformed When I first met with this leadership... Read »

7 Delusions about Family Business and 5 Ways to Overcome Them

If you’re in business, conflict is inevitable. And if it’s a family business, conflict is even more difficult to manage. Family business comes with a deeper, more complex ecosystem of relationships that raises the stakes in conflict situations. Family members depend... Read »

Best small biz profit growth comes from Customer Success

So much of our attention as business owners goes to things like cash flow, team issues, broken equipment, technology, process failures, on and on…, that it’s easy to lose sight of growing your business with customers. We’ve been focusing on sales as your path to... Read »

The Small Business Leader’s Daily Manifesto

It’s quiet. It’s early. My coffee is hot. The sky is still black. The world is still asleep. The day is coming.[1] This is a line from Max Lucado’s When God Whispers Your Name . In this daily manifesto, he goes on to say, “For the next twelve hours I will be... Read »