Marketing Planning for Small Business

Most small business owners don’t create an overall plan for their business, let alone a marketing plan. Why marketing planning for small business? Without it, you miss the deep thinking about what really drives good, profitable business and you can expect to continue... Read »

Creating Accountability in Your Small Business

Ever feel like you’re the only one with a sense of accountability for the success of your business? At West Point an early and clear lesson I learned is that a leader is accountable for everything that happens or fails to happen in his unit. For me, that’s the... Read »

React usefully and with poise when approached with any issue

What’s your usual reaction to the constant stream of questions, problems, and decisions that are the normal part of a business owner’s day? Make a fast decision then find out later that it damaged a customer relationship or hurt an employee? An emotion-charged comment... Read »

How Planning Transformed One Small Business

Roger’s words as he was driving away from a recent client… I just completed a meeting with the leadership team of a relatively new client. It’s interesting to realize where they were before and where they are now. Transformed When I first met with this leadership... Read »

7 Delusions about Family Business and 5 Ways to Overcome Them

If you’re in business, conflict is inevitable. And if it’s a family business, conflict is even more difficult to manage. Family business comes with a deeper, more complex ecosystem of relationships that raises the stakes in conflict situations. Family members depend... Read »