Best small biz profit growth comes from Customer Success

So much of our attention as business owners goes to things like cash flow, team issues, broken equipment, technology, process failures, on and on…, that it’s easy to lose sight of growing your business with customers. We’ve been focusing on sales as your path to... Read »

How to Have Gravitas as a Business Owner

Some people are born with charisma but most of us have to attain it. Executive presence, the “it” factor, inspirational leadership… whatever you call it, it’s critical if you want stakeholders—customers, prospects, employees, suppliers—to do business with you. How... Read »

How to Overcome the Biggest Challenges Business Owners Face

According to research, nine of 10 small business owners say that they’re still involved in the day-to-day activities of their business as opposed to truly focusing on the company’s future. Failure to make payroll, 60-hour weeks with years of no vacation, and employees... Read »