Firing Someone Can Mean You Care Enough About Them

  I talked to a business owner recently who had kept a woman as his office manager for 2 years when all along he knew she wasn’t good for his business. He hated the idea of firing someone. Finally he had the conversation with her to tell her that he was letting... Read »

Never Walk by a Mistake

For most of us, accountability only happens once frustration boils over! It’s not thoughtful and planned; rather, it’s reactionary and out of control. The 1st woman in US history to achieve the rank of 4-star general, Gen. Ann Dunwoody, said the most important lesson... Read »

When to Have an Accountability Conversation and How

Deciding if and when to have an accountability conversation with a team member is crucial in your small-mid size business. And once you decide to have an accountability conversation, there’s a process you can follow that will make it easier… even natural and... Read »

A Case Study and How Business Coaching Helped

Jay was ready to walk away from his business. He’d grown it from 3 people to 18 and it had gotten too complicated. Everyday someone was upset, a crucial deadline was missed, equipment broke down, or a myriad of other problems occurred. He was sick of it. He was... Read »

Creating Accountability in Your Small Business

Ever feel like you’re the only one with a sense of accountability for the success of your business? At West Point an early and clear lesson I learned is that a leader is accountable for everything that happens or fails to happen in his unit. For me, that’s the... Read »

React usefully and with poise when approached with any issue

What’s your usual reaction to the constant stream of questions, problems, and decisions that are the normal part of a business owner’s day? Make a fast decision then find out later that it damaged a customer relationship or hurt an employee? An emotion-charged comment... Read »