Never Walk by a Mistake

For most of us, accountability only happens once frustration boils over! It’s not thoughtful and planned; rather, it’s reactionary and out of control. The 1st woman in US history to achieve the rank of 4-star general, Gen. Ann Dunwoody, said the most important lesson... Read »

When to Have an Accountability Conversation and How

Deciding if and when to have an accountability conversation with a team member is crucial in your small-mid size business. And once you decide to have an accountability conversation, there’s a process you can follow that will make it easier… even natural and... Read »

A Case Study and How Business Coaching Helped

Jay was ready to walk away from his business. He’d grown it from 3 people to 18 and it had gotten too complicated. Everyday someone was upset, a crucial deadline was missed, equipment broke down, or a myriad of other problems occurred. He was sick of it. He was... Read »

Creating Accountability in Your Small Business

Ever feel like you’re the only one with a sense of accountability for the success of your business? At West Point an early and clear lesson I learned is that a leader is accountable for everything that happens or fails to happen in his unit. For me, that’s the... Read »

React usefully and with poise when approached with any issue

What’s your usual reaction to the constant stream of questions, problems, and decisions that are the normal part of a business owner’s day? Make a fast decision then find out later that it damaged a customer relationship or hurt an employee? An emotion-charged comment... Read »

7 Delusions about Family Business and 5 Ways to Overcome Them

If you’re in business, conflict is inevitable. And if it’s a family business, conflict is even more difficult to manage. Family business comes with a deeper, more complex ecosystem of relationships that raises the stakes in conflict situations. Family members depend... Read »