10 Questions to Ask Your Customers

Do your marketing and sales departments disagree about how to best reach customers?  Are you losing customers out the back door as fast as you bring them in the front door? Over the past couple of weeks, we’ve been talking about how to appeal, no really connect, to... Read »

Why You Should Fall In Love with Your Customers

If you want to run a successful business, you need to have a love affair with your prospects. Remember the first time you fell in love?  You wanted to know everything about her!  Her thoughts, her feelings, her experiences. You wanted to make her life better. It’s the... Read »

Turning Over the Reins of the Family Business

Susie and I always say that it takes a commitment to healthy relationships, positive communication, and a common vision to run a family business effectively. The leader of a family business must be able to understand and foster RQ, Relationship Intelligence not only... Read »

10 Cash Flow Strategies

After asking myself what the top 10 cash flow problems are that I used to experience in my own business or that I’ve seen in all the businesses I’ve coached, here are the ones I picked. These are 10 easy-to-implement, potent strategies to either reduce expense or... Read »

Steady and Strong Cash Flow

What would it mean to you to be confident that your cash flow was steady and strong? When I was in my early months of business ownership my cash flow was sporadic – that’s painful! Since then I’ve coached many business owners like you to strong, steady cash flow.... Read »

Cash Flow Problems Cause Bankruptcy

Have you had to postpone an important capital outlay? Not sure you’re going to make payroll? Cash flow becoming a nightmare? Cash flow problems cause bankruptcy. It’s the most troubling issue for business owners small and large. When sales and revenue go down but... Read »